Ordering & Policy Information
WE’RE HERE TO SERVE YOU
At Florida College Bookstore, we pride ourselves on quality service. We will give you courteous, careful, personal attention whether you come in, call, or order through this online store. Whether you place an order or ask for a recommendation, every effort will be made by our friendly, trained staff to meet your individual needs.
STORE HOURS
9 a.m. to 5 p.m. Monday - FridayCALL US
800.423.1648 (Toll-Free)
813.985.9555 (Local)
813.899.6788 (Fax)
ACCOUNTS
We will gladly open a charge account for churches. On the first order, we ask that you pay by check or credit card. After furnishing us with customer information and your tax-exempt number, we will then open an account for you to charge your purchases. If you are ordering for a church through the online store and would like the order to be charged to that church's account, please call us at 1-800-423-1648 so we can set up a WEB Username and Password for you. The Website only lets you charge if you have an account opened and in good standing. All open accounts not paid within 45 days of receipt of statement will be charged 1% per month carrying charges, and are subject to forfeiture of charge privileges.
RETURN PROCEDURES
If you are not fully satisfied, you may return merchandise within 30 days of the billing date on your invoice. Wrap the merchandise securely, using the original carton if possible. Include a copy of the packing slip or invoice and tell us why you are returning the merchandise. Insure all packages that you return; we cannot be responsible for their receipt. Credit will be applied to your next order, or refunded upon request. (A 10% restocking fee will be added to every return order.) Unless material is faulty upon receipt, return shipping costs are the responsiblity of the consumer.
DAMAGED MERCHANDISE
If you receive damaged merchandise, please call us immediately so that we may assist you. Do not discard any of the wrappings.
SHIPPING CHARGES
| Purchase Amount | Flat-Rate Shipping |
| Up to $49.99 | $5.99 |
| $50.00 - $99.99 | $7.99 |
| $100 and Above | FREE |
* Hymnals may not qualify for free shipping. Please contact us for a quote on shipping for a Hymnal order. We work diligently to pass on savings whenever possible.
*We ship your merchandise the most economical way possible. Our normal methods of shipping are UPS ground or by USPS regular mail. However, at your request we can send merchandise in a variety of ways. If you need expedited shipping, are shipping to a foreign country, or have any other specific requests, please let us know and we will be glad to assist you.
STATE SALES TAX
If you are ordering within the state of Florida, state sales tax must be calculated and added to your order. The sales tax in our county is currently 7%.
SPECIAL SERVICES
Imprinting of books and Bibles is available at a charge of $3 for (18 letters including spaces) . Call us for a reduced rate for each additional book imprinted with the same copy. Rebinding of Bibles can also be done through our store. Call us for prices.
PRICE CHANGES
When costs increase due to circumstances beyond our control, price increases will become necessary. Prices are subject to change without notice. However, we will do our best to maintain the most updated information, and we will honor prices on items where we failed to inform the customer of an increase.
SPECIAL ORDERS
Feel free to contact us with any questions or needs that are not addressed in this online store. We can usually tell you whether a book is in print or not. We will try to acquire any book that you request. We will need the exact title, author, ISBN number or publisher to locate it. Special orders are not returnable.
MATERIALS INCLUDED NOT AN ENDORSEMENT
The descriptive comments about books in this online store are often taken directly from the publisher’s catalog. Just because a product is included in this store does not mean that Florida College endorses its contents. We carry a wide variety of materials from a variety of vendors and publishers. It is the responsibility of the consumer to weigh the value of these products. One must frequently separate the "wheat" from the "chaff" in religious publications. We do make an effort to be discerning, and many religious publications are rejected by the Florida College Bookstore because of their content. Nevertheless, what to include and not include is often a difficult subjective determination. Furthermore, it is necessary to carry materials that obviously contain error so that our customers will have access to them for direct review purpose.
FILLING A BACK ORDER
Occasionally we are unable to fill your order with every item you have requested. If we are out of stock and need to order the item from our supplier, we generally choose to wait until the missing item is received so that we can ship all of the items together; this lessens your shipping expense. If you would like to receive everything that is in stock immediately, let us know. We will ship the backordered product as soon as we receive it at the least expensive shipping rate possible.
SERVICE IS OUR BUSINESS
Remember that we can help you with a book or other gift for that special person. We can bill to your credit card, and ship to anyone else for you. With many of our suppliers, we are able to drop ship to your address or someone else’s, thus getting it to them very quickly. Let us know your needs.